WITS | Williams IT Solutions

Small Business IT Support

Microsoft 365, access, onboarding, and dependable day-to-day support for sole traders and small teams.

Remote-first across the UK, Milton Keynes onsite when a visit adds real value, with weekday evening support and arranged weekend work for the right jobs.

Direct support with no call-centre handoffs.

Clear starting rates and scope before work begins.

Weekday evenings and arranged onsite work when the job needs it.

Support for small teams and sole traders

Business support is designed for practical day-to-day continuity, not bloated MSP-style packaging.

WITS helps small teams in Milton Keynes, Newport Pagnell, and nearby areas with Microsoft 365, onboarding, device changes, and the support jobs that keep work moving without unnecessary friction.

Remote support covers most day-to-day issues across the UK, while onsite visits are kept for the jobs where hands-on access genuinely improves the outcome.

What usually fits this service

  • Microsoft 365 access issues, Outlook problems, and shared mailbox tidy-ups
  • New starter, leaver, and laptop rollout work for small teams
  • Smaller email migrations, tenant tidy-ups, and practical continuity checks

Business pricing at a glance

Clear starting points for support work, onsite visits, and smaller Microsoft 365 email migrations.

Remote

Business support

From £40/hr

Good for Microsoft 365 issues, access problems, onboarding, and day-to-day business troubleshooting.

Onsite

Milton Keynes visits

From £50/hr

Useful for hands-on setup, office changes, device rollout, and issues that are easier to handle in person.

Migration

Email migration work

From £150

Small migrations (1-3 users) are usually £150-300. Medium migrations start from £300.

Anything more complex is quoted by scope once mailbox counts, data size, and timing are clear.

Typical business support jobs

Examples of the work this route is usually used for in small teams and sole-trader environments.

Microsoft 365

Shared mailbox and access issues

Useful when Microsoft 365 is technically live but the day-to-day experience is messy or unreliable.

  • Outlook problems, sign-in loops, and mailbox access issues
  • Shared mailbox permissions and delegated access
  • File sharing and OneDrive or SharePoint access tidy-ups
Operations

New starters, leavers, and device rollout

Good when a team needs changes handled cleanly without loose ends or access confusion.

  • User creation, permissions, and account cleanup
  • Laptop setup and Microsoft 365 onboarding
  • Practical guidance for smoother handovers
Projects

Small migration and tidy-up work

Useful for the jobs that sit between a quick fix and a large formal project.

  • Small email migrations and mailbox moves
  • Tenant tidy-ups and shared access rationalisation
  • Backup checks and basic continuity improvements

Common outcomes

  • Fast, secure onboarding
  • Shared mailboxes and files working
  • Access issues resolved
  • Clear next steps

Before you book

You do not need a polished brief before getting in touch. A short outline of the team size, systems involved, and urgency is usually enough for WITS to confirm the right next step.

  • Include user counts or mailbox counts if the issue involves onboarding or migration work
  • Remote versus onsite is confirmed before work starts
  • One-off jobs are welcome, and ongoing support can start from a single issue if that is all you need

Common problems WITS helps with

Essential support designed for small teams and shared systems.

Typical requests include new starters who need access, shared mailboxes that are misbehaving, or permissions that no longer line up with how the team works.

  • Microsoft 365 setup, tenant admin and Exchange support
  • New starter / leaver onboarding and permissions
  • Shared mailboxes and file sharing (OneDrive / SharePoint)
  • Backups and recovery planning (including Datto experience)

Who it's for

  • Small teams and sole traders
  • Microsoft 365 users
  • Remote-first businesses

If your request is more complex, use the contact page to explain it. You can also review pricing before any work begins.

Need data recovery for a failed business drive or device?

WITS also manages data recovery when a laptop, external drive, memory card, phone, or tablet still holds important business data.

This is useful when project files, accounts data, client records, or other operational information is trapped on media that is no longer accessible.

Collection is included, assessment is usually completed within 24 hours, and recoverable files can be reviewed before you approve the recovery.

What businesses can expect

  • 24-hour assessment and free shipping
  • Interactive file review before approval
  • No recovery fee if you do not approve the result
  • Support for common drives, portable media, phones, tablets, and more complex cases by assessment

See data recovery service

What the process looks like

Three clear steps from first contact to resolution.

  1. Share the issue and a time to talk.
  2. WITS confirms the approach, timing, and likely cost.
  3. The issue is resolved and the next step is outlined clearly.

The About page explains how WITS works and what to expect, and pricing sets out the common starting rates.

Need business support?

Use the contact page to explain your needs and WITS will confirm scope and timing.

The About page explains how WITS works, and pricing sets out rates if you want to check costs first.