WITS | Williams IT Solutions

Focused IT support from WITS

Practical help for households, sole traders, and small businesses in Milton Keynes, with remote-first support across the UK.

Use the pages below to choose the right route for troubleshooting, Microsoft 365, setup work, or existing infrastructure support.

Clear scope before work starts, direct support without handoffs, and no pressure to buy more than you need.

Direct support with no call-centre handoffs.

Clear starting rates and scope before work begins.

Remote-first support with arranged onsite visits when needed.

What WITS helps with

Focused service lines that cover day-to-day support, Microsoft 365, and existing infrastructure work.

Home & Personal IT Support

Everyday troubleshooting and practical setup help for households and home offices.

  • Wi-Fi, devices, printers, and login issues
  • Slow PC or laptop troubleshooting
  • New device setup and data moves
  • Backups and recovery checks

Learn more

Business & Commercial IT Support

Practical support for small teams and sole traders that need dependable day-to-day systems.

  • Microsoft 365, email, and account access
  • New starter and leaver setup
  • File sharing, permissions, and device rollout
  • General business troubleshooting

Learn more

Server & Infrastructure Support

Support for existing server environments where stability, sensible changes, and clear recovery matter.

  • Windows Server and shared infrastructure
  • Active Directory, file services, and permissions
  • Backup checks, patching, and maintenance
  • Low-risk support for established environments

Learn more

Data Recovery

Recover important files from damaged or failed devices including hard drives, SSDs, USB drives, and mobile devices.

WITS manages the entire recovery process from start to finish, ensuring your data is handled securely and professionally.

  • Fast assessment and recovery options
  • Support for drives, SSDs, phones, and removable media
  • Secure handling of sensitive data
  • No recovery, no charge in most cases

Learn more

If you are new to WITS and just want a one-off request handled clearly, the first-time support page is a good starting point.

Professional Data Recovery

If important data is lost due to hardware failure, accidental deletion, or corruption, WITS can manage the recovery process on your behalf.

From first contact to safe return of recovered data, the service is managed clearly and professionally so you know what happens next before any decision is made.

Data recovery is quoted based on device type and complexity. Typical recoveries start from a few hundred pounds depending on the device and fault.

What the service includes

  • Free collection and return of media
  • No charge if recovery is not approved
  • Full visibility of recoverable data before committing
  • Secure and confidential handling

See data recovery service

Choose the right route

Start with the service that best matches the environment you need help with. WITS can still redirect you if the issue sits between categories.

Home & Personal is for households and home offices, Business & Commercial is for Microsoft 365 and small-team support, and Server & Infrastructure is for established environments where cautious changes and recovery thinking matter.

What customers usually need first

  • A quick fix or explanation for something that stopped working
  • A clear route for Microsoft 365, access, setup, or migration work
  • Confirmation on whether remote help or an onsite visit will add most value

Typical jobs by service line

A clearer view of the sort of work that usually sits behind each support route.

Home & personal

Fixes, setup, and home-office support

Good for the issues that interrupt day-to-day life or make home working harder than it should be.

  • Slow PCs and laptops, update failures, and device cleanup
  • Wi-Fi dead spots, printer setup, and broadband/router checks
  • New device setup, data transfer, and backup checks
Business & commercial

Microsoft 365 and team workflow jobs

Useful when a small team needs systems to behave properly without adding unnecessary complexity.

  • Shared mailbox issues, Outlook problems, and access recovery
  • New starter and leaver setup, permissions, and device rollout
  • Small email migrations and Microsoft 365 tidy-ups
Server & infrastructure

Steady support for existing environments

Best for environments where cautious changes, visibility, and recovery planning matter.

  • Windows Server patching and maintenance planning
  • Backup verification, restore thinking, and storage checks
  • Shared file access, permissions, and environment tidy-ups

Coverage and support style

Useful context on where onsite work makes sense and when remote support is usually the better route.

Local visits where they add value

Onsite work is usually centred on Milton Keynes, Newport Pagnell, and nearby towns when travel time is sensible.

  • Hands-on setup, Wi-Fi checks, and device changes
  • Office visits for rollout, infrastructure, and in-person fixes
  • Travel outside Milton Keynes confirmed in advance

Remote-first across the UK

Most Microsoft 365, email, performance, account-access, and configuration work can be handled securely without a visit.

  • Faster for everyday troubleshooting and account problems
  • Suitable for home users, sole traders, and small teams
  • Useful when onsite time would not add real value

One-off or ongoing

WITS can help with a single issue, a short project, or a steadier support relationship. Smaller jobs do not need contract pressure to get handled properly.

  • Good for one-off fixes and tidy-up work
  • Practical for planned changes and small projects
  • Clear scope before anything starts

How Support Works

A straightforward process from first contact to practical help.

  1. Tell WITS what is going wrong and which service looks closest.
  2. You get a clear reply on route, timing, availability, and cost.
  3. The work is handled remotely or onsite, with next steps confirmed afterwards.

Weekday evening support is available after standard working hours, with selected weekend work arranged when needed. If you prefer to read first, the contact page explains the process and the pricing page sets out rates clearly.

Pricing Snapshot

Starting points for the support routes most customers ask about first.

Home support

Remote or onsite help

From £30/hr

Milton Keynes onsite visits from £40/hr.

Business support

Support for small teams

From £40/hr

Milton Keynes onsite visits from £50/hr.

Email migration

Mailbox moves and cutovers

From £150

Small migrations (1-3 users) are usually £150-300. Medium migrations start from £300.

Travel outside Milton Keynes and more complex project work are quoted clearly in advance. Pricing stays simple, and scope is confirmed before work begins.

View full pricing

Not sure which service fits?

Tell WITS what you need and a clear next step will be suggested without pressure.